GolfBays Returns & Refund Policy
At GolfBays, we want you to be confident in your purchase. Please review the following returns and exchanges policy before placing your order, particularly when purchasing large or custom products.
30-Day Returns
Most eligible GolfBays products may be returned within 30 days of purchase.
Unless otherwise stated, customers are responsible for the cost of return shipping. Return shipping for large or studio packages can be substantial, so we strongly recommend confirming that the product and package are suitable for your available space before ordering.
All requests relating to damaged, missing, or incomplete components must be reported to GolfBays within 30 days of purchase so that we can investigate and, where appropriate, arrange a replacement.
GolfBays reserves the right to apply a restocking fee of up to 15%. Products that have been opened may be subject to a restocking fee.
Large & Studio Packages
Large products and studio packages require additional handling and may incur higher return costs.
Large items, including but not limited to GolfBays, Net Return, Truestrike, HomeCourse & SportScreen, are subject to a minimum 15% restocking fee where applicable.
Custom GolfBays packages are subject to a minimum 30% restocking fee.
Please carefully check product dimensions and ensure you have adequate space before ordering large or studio packages.
Return & Exchange Requirements
To qualify for a return or exchange, products must:
Be returned within the applicable return period.
Be in new and unused condition.
Be returned in the original, unaltered packaging.
Have the original UPC code intact where applicable.
Include all original packaging and protective materials.
Include manuals, warranty cards, accessories and any other items supplied with the product.
Include any complimentary or promotional items that were provided with the order.
If a product is returned without its original packaging or is not in new condition, GolfBays may apply a minimum 10% restocking fee.
Products that have been blemished, damaged, or show signs of excessive use or wear may be subject to a minimum 15% restocking fee.
If you retain any items that were included as part of a bundle or promotional package, the retail value of those items may be deducted from your refund.
GolfBays refunds are limited to the original purchase price of the returned merchandise. Original shipping and handling charges are non-refundable.
Free Returns
Free return labels are only available for eligible purchases within the United States.
International orders, as well as products purchased in the United States and subsequently taken to another country, are not eligible for free return shipping, including returns relating to defective products.
Any eligible golf launch monitor purchased as part of a GolfBays package may qualify for a free return label, subject to the applicable return conditions.
Returns & Exchanges Per Customer
Customers are eligible for one (1) free return or exchange, where a free return or exchange applies to the product and order.
Additional returns or exchanges may be subject to a minimum 10% restocking fee, together with any applicable additional shipping costs. These charges may be deducted from the amount refunded to the original payment method.
This limitation does not apply to products that were received by the customer in a faulty or damaged condition.
Software Subscriptions
Software subscriptions associated with products such as SkyTrak+, FlightScope, Bushnell Launch Pro, Foresight and Rapsodo are not eligible for a refund once the subscription has been activated.
Damaged or Missing Items
Please inspect your order promptly upon delivery.
Claims relating to missing items or products damaged during transit must be reported to GolfBays within two business days of delivery.
For the fastest resolution, please provide photographs and details of any damage, missing components or packaging issues when contacting our customer service team.
Returning Your Product
Please do not send products directly to the manufacturer unless GolfBays specifically instructs you to do so.
Contact GolfBays before returning your purchase so that we can provide the appropriate return instructions and, where applicable, a return authorization.
Personal Data & Electronics
Customers are responsible for removing their personal information and data from any electronic equipment before returning it to GolfBays.
Any electronic device containing user profiles, account information or other personal data must be factory reset or password unlocked before it is returned.
GolfBays is not responsible for personal information, data or personal belongings left inside returned merchandise.
Refunds
Once an eligible return has been received and inspected, GolfBays will determine the applicable refund amount based on the condition of the product and the requirements of this policy.
Any applicable restocking fees, return shipping costs, additional shipping charges, or the value of retained bundled items may be deducted from the refund.
Approved refunds will be issued to the original method of payment.
Policy Abuse
GolfBays returns, exchanges or future purchases where we reasonably believe a customer has abused, misused or attempted to circumvent our returns policy.
Customers identified as abusing the returns process may no longer be eligible to purchase products from GolfBays or make future returns or exchanges.
Limitation of Liability
To the fullest extent permitted by applicable law, GolfBays is responsible only for the monetary value of the merchandise purchased from us.
GolfBays is not responsible for personal data or personal belongings left in returned merchandise, nor for consequential, incidental or indirect damages arising from the sale or use of merchandise purchased from GolfBays.
By purchasing from GolfBays, customers acknowledge and agree to the terms of this Returns & Refund Policy.
All returns must be shipped at:
4600 140th Ave North, Suite 180 , Clearwater,
FL 33762
You can always contact us for any return or refund questions at sales@golfbays.com
Shipping
To return your product, you should mail your product, with RMA number and copy of the receipt, to:
4600 140th Ave North, Suite 180 , Clearwater,
FL 33762
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You can always contact us for any return or refund at sales@golfbays.com
Call us: (727) 205-3090
